New Balance

It was my first visit to the new balance factory store in White Plains. I hadn’t changed the model of my new balance sneaker in over 30 years. I have back issues and heel pain and I’m 71 years old now. I find I need more support and a bit more comfort as I age. A friend recommended this store, because of her complete satisfaction when dealing with them. My sales person’s name was Jacob. He took all of the time and care of my feet that I required, and then some. He fit me with an excellent new model sneaker, and even a new orthotic inner sole. He measured my feet and also took a 3-D scan of them to be sure he chose the correct sneaker. I left the establishment a very happy and satisfied, Customer!

I've got to say I had a great outcome and experience at this store. One specific gentleman helped me and my kids the entire time. If I am correct his name was Daniel, he was tall with leg tattoos. The second I arrived he greeted me with a smile and was very patient with me and my kids. There is no better feeling then great customer service after a long day of back to school shopping with my kids. He was tentative, and let me take my time browsing throughout the store. Employees like this create a great atmosphere for customers, and I am very pleased and I thank him for his patience and great customer service. I am a satisfied customer and will be back for more shoes in the future!

Jordan was great and helpful. From the moment I walked in, staff made eye contact to scope out if I needed anything. My visit was very informative and I got the perfect shoes. I also got some Insoles for my new shoes to add to making me comfortable as I use my new babies. Love these and would recommend for anyone with plantar fasciitis.

ASK FOR SUZANNE! My daughter and I were shopping across the road at DSW. I mentioned to her a few times that a New Balance store was across the road and we should take a look. Of course, the teenager declined. Of course, after not being satisfied with the selection she opted for the run across the road. I'M SO GLAD WE DID. We enetered the store was looked at and not acknowledged by a male sales representative, who really doesn't matter. I felt after a quick browse of the store we were not going to receive customer service worthy of our time and money. Boys and girls I was incredibly wrong. Out from the back, I assume she was, as she was not on the sales floor upon our arrival, appears the GREAT SUZANNE. Her greeting, her patience, her time, her knowledge, her energy is all I'd like to share. She measured my daughters feet and was on the move. She wasted no time in asking the right questions and providing several selections based upon the answers given. My daughter was able to have her "footing" corrected with the assistance of Suzanne. My daughter made her choice. I had no intention of making any purchases, however, the service and knowledge that Suzanne provided for my daughter, I decided I wanted a pair of shoes also. Suzanne measured, asked questions and was on the move to provide that wonderful experience again. Amidst our light banter and trying on my selections Suzanne learned something about my daughter and was so happy for her. She went above and beyond her customer service for New Balance and she made a phone call and was able to provide my daughter with some valuable information. I found the shoe I wanted, but, the store did not have my size, sadly. I WILL BE BACK BECAUSE OF SUZANNE! Did I forget to mention the sneakers that my daughter chose are everything and more where comfort is desired... Suzanne you are remarkable at what you do and who you are...DON'T CHANGE. The world will always be a better place because of YOU. YES, THIS IS A REVIEW BECAUSE OF SUZANNE AND THE SERVICE WE RECEIVED. THANK YOU!